Support & Contact Info

Qualtrics is a flexible, do-it-yourself platform for creating and distributing online surveys. Like any software, there is a learning curve, and survey projects can be as simple or as complex as needed. There are many online resources available to all users under the NC State license, including self-paced training courses and extensive documentation.

If you have a specific issue and cannot find an answer in the Qualtrics Support documentation, follow the instructions below to contact support.

Contacting Support

If you have a question about using the Qualtrics platform, it is best to check the Qualtrics Support documentation first.

The Qualtrics XM Community is also a rich resource. The forums contain thousands of questions and answers about every feature on the platform. You can browse previous posts or pose your own question for community assistance.

Check the NC State Qualtrics FAQ for more specific information on your account permissions, license features, and how to troubleshoot common issues.

If you have an issue with your account set-up, access, or permissions, you can submit a tech support ticket. Use the following guide to contact the appropriate help.

Qualtrics Support	Qualtrics Support Lite	NC State Brand Administrators
Issues: • Delete "free" or "shared survey user" account • Move account under NC State license • Move NC State account to different license	Issues: • Used access code but did not receive confirmation email to complete sign-up • Did not receive password reset email from brand administrator	Issues: • Password reset • Disabled account recovery • Survey ownership transfer • Access to advanced features (API, offline app, SMS messages, view restricted data) • Upgrade permissions (question limit, active survey limit, restricted questions) • Creating and managing Qualtrics groups
Instructions for submitting ticket: Follow this link and log into the Customer Success Hub . Click "Get Technical Support," "Survey Platform & XM Directory," and then follow the chatbot prompts. Or, if you are already logged into the survey platform, simply click on the dots icon in the upper right corner and click "Customer Success Hub."	Instructions for submitting ticket: Follow this link to the Customer Success Hub . Click "Log Into Your Hub" and then "Can’t log in or don’t have an account?" Click on "Core XM" and follow the chatbot prompts.	Instructions for submitting ticket: Email the brand administrators at qualtrics_support@ncsu.edu. Provide your name, the email address associated with your account, and a description of your request.