Support & Contact Info

At NC State, Qualtrics is designed to be a do-it-yourself tool for creating and distributing online surveys. The Institutional Strategy and Analysis would like to help as much as possible, but unfortunately we do not have the resources to provide individualized Qualtrics training.  Qualtrics Support External Link offers online tutorials and videos covering virtually every aspect of learning and using Qualtrics.  It is the best resource available for all users – – from beginners to those with advanced experience!  Topics covered include, but are not limited to:

  • Building a survey (e.g., creating and formatting questions, display and skip logic, setting the look and feel of your survey)
  • Distributing a survey (e.g., generating a survey link, uploading a survey population file, emailing your survey)
  • Reporting (e.g., viewing responses, downloading data, creating tables and graphs)

Tip: Beginning and novice users should start by watching the “Learn to Use Qualtrics Resource Core External Link” videos.


Additional Support

NC State Qualtrics Users Group
Institutional Strategy and Analysis has created a Google Group, similar to a LISTSERV, where members can ask and respond to questions about Qualtrics.  The group is open to everyone at NC State.  To sign up simply click on the ‘Groups’ tab in Gmail, type in ‘Qualtrics’ in the search bar, then when ‘Qualtrics Users Group’ comes up, click on ‘join group.’  To contact the group with a question or tip, email

NC State Qualtrics Communications
The Institutional Strategy and Analysis periodically sends emails to users registered under the University brand to communicate important information related to Qualtrics and their accounts. View log of these messages.

Supplemental Reference Materials
As a supplement to Qualtrics Support, ISA has created additional reference materials to offer quick tips and tricks for using Qualtrics:



To learn more about Qualtrics activity at NC State …
Qualtrics at NC State: AY 2017-2018 Summary Report PDF Document