2021 University Police Department Customer Satisfaction Survey

The University Police Department (UPD) Customer Satisfaction Survey has been administered to NC State University students and employees on a triennial basis since Spring 2004. The survey asks respondents for their assessment of a range of specific areas related to the services provided by the UPD, the professionalism of the police employees, and the availability of information about crime on campus, as well as for their perceptions about safety on campus, their support for various security measures, and their personal interaction with campus police officers. The UPD uses the results as part of their accreditation process through the Commission on Accreditation for Law Enforcement Agencies.

Presentations

• Survey Overview and Summary of Findings
  Slides providing background information, 2021 results overall, results by subgroups, and trends 

Reports on Results

• Fast Facts
  A 2-page visualization with key findings 
• Introduction, Research Methods ,and Response Rates
  Background information about the survey, research methods used, and response rates 
• Executive Summary  
  A summary of overall results, including trends 

Data Tables 

• Frequencies Including Don’t Know/Not Applicable Response Options
  Overall results (includes “don’t know/not applicable” response options)
• Frequencies Excluding Don’t Know/Not Applicable Response Options 
  Overall results (excludes “don’t know/not applicable” response options)
• Banner Table Frequencies Including Don’t Know/Not Applicable Response Options 
  Results by sex, race/ethnicity, age, years on campus, employee/student status, and contact with police (includes “don’t know/not applicable” response options)
• Banner Table Frequencies Excluding Don’t Know/Not Applicable Response Options 
  Results by sex, race/ethnicity, age, years on campus, employee/student status, and contact with police (excludes “don’t know/not applicable” response options)

Documentation

• 2021 UPD Customer Satisfaction Questionnaire

Data Source:
All data in these reports come from the University Police Department Customer Satisfaction Survey, which is administered by Institutional Strategy and Analysis.

Recommended Citation:
Institutional Strategy and Analysis. (2021). 2021 University Police Department Customer Satisfaction Survey: [Name of Report]. NC State University. Retrieved [date] from [report url].

For more information on the University Police Department Customer Satisfaction Survey, contact:
Institutional Strategy and Analysis
Box 7002
NC State University
Phone: (919) 515-4184
Email: ncsusurveys@ncsu.edu

Posted: Dec, 2022